MusiciansFriend.com reviews and ratings
Musician’s Friend was founded in 1983 by Robert and Deanna Eastman, eventually relocating its headquarters from San Diego to a dairy barn in Southern Oregon. Rob was then joined by brother-in-law Al Dinardi, and the company grew rapidly to become the world’s largest direct marketer of music gear. The founders operated the company on one major premise: to give musicians the best prices and selection, along with superior service to help musicians achieve their goals in music. Armed with a vision for excellence, the company was the first in the music industry to offer a generous money-back guarantee, later to become the 45-day Satisfaction and Best Price double guarantee, along with many other innovative programs created to give musicians the best possible shopping experience found anywhere.
Currently, Musician’s Friend offers over 36,000 products in its mail order catalogs and on its website, musiciansfriend.com. Products offered include guitars, basses, keyboards, percussion, amps, as well as recording, mixing, lighting, and DJ gear. Hundreds of new products are added monthly as the company continues to broaden and deepen its offerings. Musician’s Friend still offers money-back satisfaction and price guarantees on every purchase and prides itself on having a topflight staff of customer service people who live and breathe the products they sell. The Musician’s Friend Website is easy and intuitive to navigate and its speedy search engine makes finding what you need a cinch. With a centralized warehouse strategically located for fast delivery, shipping time is minimized. To request a free catalog, surf to musiciansfriend.com or call 800-391-8762 OPEN: 4:00 AM PST to 11:00 PM PST.
Musician’s Friend is more than just catalogs and Web sites – they’re about leading the industry with an award-winning commitment to quality, value, and service! More importantly, they recognize it’s your support that has made them the #1 direct marketer of music gear in the world. Thanks for being part of the Musician’s Friend Family!
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1 Positive Reviews |
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2 Negative Reviews |
Average Rating:
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Don’t even bother…big company – no service – no real expertise! Look up their BBB reports, look up their review, not need to explain any further.
via XOM Reviews
No delivery, no communication, no satisfaction. Horrible
I ordered Sibalius software from the Musician’s Friend (MF) website the afternoon of 12/17/07. Guaranteed delivery by Christmas was advertised. There was no backorder notice on the listing. When I hadn’t received the item by 12/22, I contacted MF by phone for the status. I was informed that the item hadn’t shipped yet, so I cancelled the order.
I received no information from MF at any time except for the original order confirmation and a backorder notice delivered by email the morning *after* I cancelled the order. Reputable companies notify customers if the status of an order changes, and MF had my email address, which they used for the order confirmation. Notification of delayed delivery is especially important just before Christmas. Other sites offered the software at the same price and with guaranteed delivery by Christmas. Because I ordered from MF, my son didn’t have his gift Christmas morning. Here is the response that I received from MF, delivered a week after I submitted my complaint:
> Subject
> —
> No Communication
>
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> Discussion Thread
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> Response (Joshua) – 12/30/2007 08:20 PM
> Thank you for your recent inquiry.
>
> Unfortunately the site only updates every half hour or so, if its out of stock
> in that time we cannot post it. It is canceled and we don’t have canceled
> letters since it does not charge until it ships. Sorry for the inconvenience.
>
> Please feel free to contact us if you have any more questions or concerns.
>
> We appreciate you choosing Musician’s Friend.
>
> 1-800-391-8762
via XOM Reviews
Great website with tons of products and nice prices. I’ve always had great service and prompt delivery from Musician’s Friend. Offers free shipping on many orders. Their Stupid Deal of the Day (http://www.musiciansfriend.com/stupid) often has good deals.